CollaNote

How do I report a bug in CollaNote?

Step 1: Open the CollaNote app and go to Settings

The CollaNote home screen with the Settings button highlighted in the bottom toolbar.

Step 2: Tap Make CollaNote Better, then select Report Bug

The CollaNote settings panel on the Make CollaNote Better tab, with Report Bug highlighted.

Step 3: Describe the bug

Complete the following information via email:

  • Bug description: please describe the error you encountered accurately.
  • How often does this bug happen?
  • Where does it happen? Specify where the issue occurs, such as the home screen, every note, or a specific note.
  • Attachments: attach as many files as possible so developers can respond quickly and fix the bug sooner. Include files such as videos, the affected .cnote file, or PDFs. When you report a bug from inside a note, that note file is attached automatically.
The Report a Bug form, with a description field, How often does this bug happen, Where does it happen, and an Attach files button.

CollaNote uses Apple's Mail app to send bug reports to our developers. Before reporting a bug, please make sure you have signed in to a Mail account.

How to set up Apple Mail

Step 1: Open Settings on your iPad

The iPad Home Screen with the Settings app highlighted.

Step 2: Go to Mail → Mail Accounts → Add Account

The Mail page in iPad Settings with Mail Accounts highlighted.

Step 3: Enter your email address, or choose your provider from the list

You can pick iCloud, Microsoft Exchange, Google, Yahoo, AOL, Outlook.com, or Add Other Account.

The Add Account screen with the email address field and the “choose from a list” link highlighted.The Choose your provider list showing iCloud, Microsoft Exchange, Google, Yahoo, AOL, Outlook.com and Add Other Account.

Step 4: Sign in with your email account and complete the setup

If your account is already shown in the Settings app on your iPad, you have signed in successfully.